Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Meeter scheduling platform at meeterapp.net (the "Service"), operated by Z.O.D. AON ("we," "our," or "us"), a company based in Sarajevo, Bosnia and Herzegovina. Meeter is a product of Z.O.D. AON.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Meeter provides a scheduling platform that enables users ("hosts") to create booking links, allowing visitors to view available time slots and schedule meetings. The Service includes:

• Creation and management of booking links
• Calendar integration (Google Calendar, Microsoft Outlook)
• Automated booking confirmations and reminders
• Credit-based monetization features
• Customer support

3. Account Registration

3.1 Eligibility

You must be at least 16 years old to use the Service. By registering, you confirm that you meet this requirement.

3.2 Account Security

You are responsible for:

• Providing accurate registration information
• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit spam, malware, or malicious content
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to any systems
• Collect user data without consent
• Use automated tools to scrape or extract data
• Resell or redistribute the Service without authorization

We may investigate violations and take appropriate action, including account termination.

5. Credits and Payments

5.1 Credit System

The Service uses a credit-based system for certain features. Credits are:

• Purchased through our payment processor (Paddle)
• Non-transferable between accounts
• Subject to the refund policy in Section 6

5.2 Pricing

Prices are displayed in the applicable currency at the time of purchase. We reserve the right to change pricing with 30 days' notice to existing customers.

5.3 Taxes

You are responsible for any applicable taxes. Prices may or may not include taxes depending on your jurisdiction.

6. Refund Policy

6.1 Refund Window

Refunds are available within 30 days of purchase.

6.2 Full Refunds

You may request a full refund if:

• You have not used any purchased credits
• The request is made within 30 days of purchase

6.3 Partial Refunds

If you have used some credits:

• Partial refunds are available within 30 days of purchase
• Refund amount will be prorated based on unused credits
• Calculation: (Unused Credits / Total Credits Purchased) × Purchase Price

6.4 How to Request a Refund

Contact us at [email protected] with:

• Your account email
• Date of purchase
• Reason for refund (optional but helpful)

We will process refund requests within 10 business days.

6.5 Exceptions

Refunds may be denied if:

• The account has been terminated for Terms violations
• Fraud or abuse is suspected
• The refund window has expired

7. Service Availability and Modifications

7.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted or error-free
• Defects will be corrected
• The Service is free of viruses or harmful components
• The results from using the Service will meet your requirements

Note for EU Consumers: This disclaimer does not affect your statutory rights under the Digital Content Directive. If the Service does not conform to its description, you retain your rights to remedies as described in Section 13.3.

7.2 Service Modifications

We may modify, update, or discontinue features of the Service at any time. Material changes will be communicated via email or in-app notification.

7.3 Service Discontinuation

We reserve the right to discontinue the Service, in whole or in part, at any time. In the event of discontinuation:

• We will provide at least 30 days' advance notice via email
• You will have the opportunity to export your data
• Unused credits will be refunded according to our refund policy (Section 6)
• If discontinuation occurs within your refund window, full refunds will be available

8. Limitation of Liability

8.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Z.O.D. AON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business
• Loss of data or goodwill
• Service interruption
• Computer damage or system failure
• Cost of substitute services

This applies regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

8.2 Liability Cap

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8.3 Essential Purpose

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

Note for EU Consumers: These limitations do not affect your statutory rights under EU consumer protection law, including your right to remedies for non-conforming digital content or services. We remain liable for damages caused by gross negligence or willful misconduct.

9. Intellectual Property

9.1 Our Rights

The Service, including its design, features, content, and underlying technology, is owned by Z.O.D. AON and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

9.2 Your Content

You retain ownership of content you create or upload to the Service. By using the Service, you grant us a limited license to use, display, and process your content solely for the purpose of providing the Service.

9.3 Feedback

Any suggestions, ideas, or feedback you provide about the Service may be used by us without obligation or compensation to you.

10. Third-Party Services

The Service integrates with third-party services (Google Calendar, Microsoft Outlook, Paddle). Your use of these integrations is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

11. Account Termination

11.1 Termination by You

You may close your account at any time through your account settings. Upon closure:

• Your data will be deleted according to our Privacy Policy
• Unused credits are subject to the refund policy (Section 6)

11.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay for purchased services
• Abuse or harass our staff or other users

We will provide notice of termination unless immediate action is required for security or legal reasons.

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your booking links will become inactive
• We may delete your data after a reasonable retention period
• Provisions that should survive (liability, jurisdiction, intellectual property) will remain in effect

12. Indemnification

You agree to indemnify and hold harmless Z.O.D. AON, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you create or share through the Service

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Service shall be resolved exclusively in the courts of Sarajevo, Bosnia and Herzegovina.

13.3 European Union Consumer Rights

If you are a consumer residing in the European Union, you have specific statutory rights that cannot be waived or limited by contract. These Terms do not affect those rights. Specifically:

Digital Content Directive (2019/770)

• You have the right to a Service that conforms to the description provided
• If the Service is defective, you may request that we bring it into conformity, receive a proportionate price reduction, or terminate the contract
• We are liable for any lack of conformity that becomes apparent within 2 years of providing the Service

Consumer Rights Directive (2011/83)

• You have the right to withdraw from a purchase within 14 days without giving any reason (our 30-day policy exceeds this requirement)
• You have the right to clear pre-contractual information about the Service and its price

Right to Sue in Home Courts

• For consumer disputes, you may bring proceedings in the courts of the EU Member State where you reside
• The Sarajevo jurisdiction clause applies to business users and non-consumer disputes

Online Dispute Resolution

EU consumers may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

Where these Terms conflict with mandatory EU consumer protection laws, those laws shall prevail.

13.4 Our Commitment to Customer Satisfaction

We genuinely want you to have a great experience with Meeter. If something goes wrong, we want to make it right. Our goal is to resolve any issue quickly and fairly, without either of us needing to involve lawyers or courts.

Most problems stem from misunderstandings or technical issues that we can fix. We've designed our support process to be fast, fair, and human. Please give us the chance to help before considering formal action.

13.5 Mandatory Pre-Dispute Resolution (Required Before Legal Action)

Before initiating any legal proceeding, you agree to follow this resolution process:

Step 1: Contact Us Directly

• Email [email protected] with a clear description of your concern
• Include your account email and any relevant details (dates, amounts, screenshots)
• Use subject line: "Dispute Resolution Request"

Step 2: We Will Respond Promptly

• We aim to respond as quickly as possible, typically within 24 hours on business days
• During weekends, holidays, or periods of high volume, responses may take longer
• We commit to acknowledging your message within 2 business days
• We will provide a substantive response within 10 business days
• If we need more time to investigate, we will let you know

Step 3: Good Faith Negotiation

• We will work with you in good faith to find a fair resolution
• This may include refunds, credits, service corrections, or other remedies
• Most issues are resolved within 14 days

Step 4: If We Can't Agree

• If after 30 days of good faith communication we cannot resolve the issue, either party may pursue formal remedies
• The 30-day period begins when you send your initial dispute email

Why This Matters: This process is a condition of using the Service. Courts generally require parties to attempt resolution before litigation. By agreeing to these Terms, you acknowledge that you will follow this process before filing any legal claim.

13.6 What We Promise in Disputes

When you contact us with a concern, we promise to:

• Listen: We will read and understand your issue, not send automated responses
• Be fair: If we made a mistake, we will acknowledge it and make it right
• Be transparent: We will explain our reasoning, even if you disagree with our decision
• Act quickly: We know unresolved issues are stressful; we won't drag things out
• Offer remedies: Where appropriate, we will offer refunds, credits, or other fair solutions

14. Changes to Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last Updated" date
• We will notify you via email or in-app notification
• Continued use of the Service after changes constitutes acceptance

If you disagree with updated Terms, you may close your account and request a refund per our refund policy.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Z.O.D. AON regarding the Service.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

15.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

15.4 Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights to an affiliate or successor.

15.5 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control (natural disasters, war, terrorism, labor disputes, government actions, internet disruptions).

16. Contact Us

For questions about these Terms:

Email: [email protected]

Mailing Address:
Z.O.D. AON (Meeter)
Sarajevo, Bosnia and Herzegovina